Magento maintenance: looked after, even when nothing is broken.

Maintenance covers security patches, module updates, checking backups, monitoring the shop and fixing outages in what we manage. An upgrade to a new Magento release and building new features fall outside it and are priced separately. That keeps the monthly amount predictable, and you know where you stand.

That is set out in the contract and differs per shop. During office hours you reach one of us directly. For shops that make most of their revenue in the evening and at weekends, on-call cover outside office hours is possible as a paid arrangement. We state no minutes here, because we only commit to what is written down per client.

Yes. We need access to the server, the code and the back office. With that we make an inventory: which version, which modules, which changes and whether the core was altered. Then you know what the shop needs and what the maintenance costs. The old agency only has to hand over the access.

Then we write it down. Code can be read, even without a manual. We record which modules run, what they do, how the shop is linked to other systems and how a new version goes live. That description is yours. It takes time at the start, but afterwards the shop no longer depends on one person.

Yes, because the surroundings change even when the shop does not. Adobe releases security patches several times a year for flaws that become known at that point. Payment providers and carriers change their links. PHP versions expire. A shop left untouched for a year still works, but is open to attacks that were described long ago.