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Terms and conditions

Updated 1 October 2026

This is a translation for convenience. The Dutch version is the legally binding one; where the two differ, the Dutch text applies.

These terms apply to every agreement between us and a business client. We do not supply consumers. The details at the top of this page belong to these terms.

Article 1. Definitions

  1. We / Jevana: Tieman IT, trading as Jevana Systems, the party that provides the service. The details are at the top of this page.
  2. You / the client: the organisation that enters into an agreement with us. Always a business or institution, never a private individual.
  3. The agreement: what we have agreed, set out in a quote, an order confirmation or both.
  4. The service: everything we do or supply for you under the agreement, including IT management, hosting, managed applications, websites, online shops and advice.
  5. In writing: by letter or by email. A message by email counts as in writing.

Article 2. Applicability

  1. These terms apply to every quote and every agreement between us, unless we jointly agree otherwise in writing.
  2. Your purchasing terms or other terms do not apply, even if you refer to them in an order or email. We expressly reject them.
  3. If an individual arrangement departs from these terms, that specific arrangement takes precedence, but only for the part it covers.
  4. If a provision in these terms is invalid, the other provisions remain in force. We then replace the invalid provision with a new one that comes as close as possible to the intent of the old one.

Article 3. Quotes

  1. A quote from us is without obligation and valid for 30 days, unless the quote states a different period.
  2. A quote describes the service, the price and the term. Anything not in the quote is not part of the service.
  3. We may change or withdraw a quote until the moment it is accepted.
  4. An obvious mistake in a quote, such as a typing error in a price, does not bind us.

Article 4. Formation of the agreement

  1. The agreement is formed as soon as you accept a quote in writing, or as soon as we start carrying it out at your request.
  2. Additions to or changes in a running agreement only apply once we have both confirmed them in writing.
  3. If you ask for extra work that falls outside the quote, we charge for it separately. We tell you so in advance.

Article 5. Performance

  1. We carry out the service to the best of our judgement and with reasonable care and skill.
  2. An obligation on our side is an obligation of effort, unless a quote or agreement expressly promises a result.
  3. We may engage third parties in carrying out the service. We remain your point of contact.
  4. The service is carried out by one of the two people behind Jevana, or by both. You always have direct contact with the person doing the work.

Article 6. Your cooperation

  1. You give us the correct and complete information needed to carry out the service, in good time.
  2. You give us the access needed to provide the service, for example to systems, accounts or a location.
  3. You keep your own accounts, passwords and login methods secure and do not share them with unauthorised people.
  4. If the work is delayed because you do not provide information, access or cooperation in time, the consequences are at your expense.

Article 7. Term and termination

  1. The term of an agreement is stated in the quote.
  2. Either of us may terminate an agreement for an indefinite period with one calendar month’s notice.
  3. A subscription for a fixed period is renewed automatically for the same period when it ends, unless one of us terminates it in writing no later than one month before the end of the period.
  4. Once a renewed period has started, you may terminate it monthly with one calendar month’s notice.
  5. Termination is always in writing, whether by us or by you.
  6. We may suspend or end the agreement with immediate effect if you fail to meet an obligation under the agreement and do not remedy that after a written reminder giving you a reasonable period to comply.

Article 8. Prices and payment

  1. All our prices exclude VAT, unless stated otherwise.
  2. You pay an invoice no later than 14 days after the invoice date.
  3. We may index the price of a running service once a year. We announce an indexation in writing at least one month in advance.
  4. If you do not pay an invoice on time, we send a payment reminder. If payment still does not follow, we may suspend the service until you have paid the outstanding amount.
  5. An objection to an invoice does not suspend the obligation to pay. You raise any objection in writing and as soon as possible.

Article 9. Maintenance and availability

  1. We carry out maintenance on the systems that provide the service. We announce planned maintenance that may affect the service in advance.
  2. We aim for the highest possible availability of the service, but do not guarantee uninterrupted operation, unless a service level agreed in writing says otherwise.
  3. Outages and maintenance are shown on our status page.

Article 10. Backups

  1. You are responsible for making and keeping backups of your own data, unless you have taken the Backup and restore service from us.
  2. If you take the Backup and restore service, we set out which data is included, how often, and how long a backup is kept. We test that the backups can be restored.

Article 11. Acceptable use

  1. You do not use the service for illegal content, spam, malware, or anything that infringes the rights of third parties.
  2. If we receive a well-founded report that content on your service is unlawful, we contact you and may make the content inaccessible until the matter is resolved.
  3. We may temporarily block a service if that is needed to stop abuse or to protect other clients from a danger coming from your service. We let you know as soon as possible.

Article 12. Data and privacy

  1. If we process personal data on your behalf in carrying out the service, we enter into a data processing agreement for it.
  2. The data you store with us or have us process remains your property.
  3. We do not use your data for our own purposes, other than to be able to provide the service.

Article 13. End of the agreement and taking your data with you

  1. When the agreement ends, for whatever reason, we help you take your data and configuration with you in a common format.
  2. We delete your data no later than 30 days after the end of the agreement, unless we jointly agree otherwise in writing.
  3. The end of the agreement does not affect provisions that by their nature are meant to continue, such as confidentiality and liability.

Article 14. Intellectual property

  1. Intellectual property rights in custom work that we develop specifically for you pass to you once you have paid all related invoices in full.
  2. Components that we also use, or can use, for other clients, and open source software, are not covered by paragraph 1. They remain under their own licence or with us.
  3. For the components in paragraph 2 you receive a non-exclusive right to use them for as long as the agreement lasts, or, for open source software, under the terms of the licence concerned.

Article 15. Liability

  1. We are only liable for direct damage resulting from an attributable failure to perform the agreement.
  2. Our liability per event, or series of related events, is limited to the amount you paid us in the six months before the event that caused the damage, for the service to which the damage relates.
  3. We are not liable for indirect damage, including consequential loss, lost profit and loss of data, unless you had taken the Backup and restore service for the data concerned.
  4. The limitations in this article do not apply in the case of intent or wilful recklessness on our part.
  5. You indemnify us against claims from third parties related to your use of the service, except to the extent that those claims result from intent or wilful recklessness on our part.

Article 16. Force majeure

  1. Neither party has to meet an obligation that it cannot meet due to force majeure.
  2. Force majeure includes in any case: an outage at one of our suppliers, a power cut, a failure of internet connections, a cyberattack, and a government measure.
  3. If the force majeure lasts longer than two months, either of us may dissolve the agreement in writing for the part not yet carried out, without either of us being liable for damages.

Article 17. Confidentiality

  1. We each keep confidential information received from the other secret, and use it only for the purpose for which it was provided.
  2. This obligation does not apply to information that was already public, that a party already knew before receiving it, or that becomes public without any action by the receiving party.
  3. This obligation continues after the agreement ends.

Article 18. Changes to these terms

  1. We may change these terms.
  2. We announce a change in writing at least one month in advance.
  3. If you do not agree with a change, you may terminate the agreement as of the date the change takes effect.

Article 19. Governing law and disputes

  1. Dutch law applies to every agreement between us.
  2. Disputes we cannot resolve between ourselves are submitted to the competent court of the District Court of Overijssel (Rechtbank Overijssel).